We want to clarify our policy on refunds so that there is no confusion. Please read these terms carefully BEFORE making your purchase with Weppsol.
Please read this policy:
Weppsol is so confident in the quality of our products and support that we are willing to offer you a 15-day money back guarantee.
Weppsol can guarantee the following:
- Our products will work as described.
- Our products will include all of the features as described in our feature list.
- We will support every customer to the fullest extent possible.
Products referenced herein come with a 15-day money back guarantee, some restrictions apply, please read this policy in its entirety.
The 15-day money back guarantee applies ONLY to new purchases and not to renewals and upgrades. We do not issue refunds for renewals and upgrades.
If you encounter any unfix-able issues that cannot be resolved by us or if our software does not have any features that we advertise in the features list, we will refund your money WITHIN 15 days after your purchase. Any refund requests made AFTER the 15 day period will NOT be considered for a refund.
- Your client didn't go for it
- You've changed your mind
- You've decided that this Weppsol extension / plugin is "Not what I need"
- You've decided to stop using Joomla
- Your server does not meet minimum system requirements
- You don't have the time to implement Weppsol extension / plugin on your site
- Any of Weppsol extension / plugin features do not meet your expectations or feature is designed to work in a different way than you expected it to work.
- You've found a different solution
- You made some customizations and modifications and now Weppsol extension / plugin isn't working
- Product purchase error if the product was downloaded
- Your purchase is older than 15 days (no exceptions)
- You are testing / using on a localhost and cannot get it to work.
- You experience script conflicts with other 3rd party software connected to or installed on your Joomla website (Templates, Components, Modules, and Plugins).
- No refund for abused cases
- Few of our extensions are dependent on third parties. If there are any changes on the third party end which might affect the working of the extension and few features might stop working as described.
It is impossible for us to test our software on every server platform and every server configuration it may encounter. Therefore, if the Weppsol Support Staff is unable to get our software up and running on your server within the first 15 days after purchase, Weppsol will happily give you a refund. You will need to provide us with full access to your FTP, MySQL, and Joomla Admin consoles in order for us to fully debug and install the software. If you cannot provide us this access in a timely and cooperative manner, then we will not be able to give you a refund.
The Buyer understands that access to the support forum, downloads, and any other Weppsol subscriber previliges terminates when the refund is processed.
A refund is only issued to the same email address & account that was used originally to make the purchase. Refunds are usually processed within 7 days.
Right to make changes
Weppsol has the right to make changes to this refund policy without any prior notice. We would suggest you check this policy from time to time.
*You are purchasing the software as is. If the software doesn't have specific features, it is not covered in our refunds. Please test the features first in the respective demos